1. Is this software free? How do I purchase it?

You can register and start using it for free, but the free version is better for trial and testing and is usually not enough for formal commercial use.

You can think of it like this:

• Free version: for trial and testing
• Paid version: for formal commercial use, with more devices, larger media storage, and more complete features

If you just want to try it, register first.

If you plan to use it formally, you usually purchase device authorizations. After purchase, your account will also receive the corresponding membership benefits.

For pricing and benefits, see Pricing and Benefits.

If you are still unsure how to choose between Free Authorization, Cloud Authorization, and Local Authorization, see Device Authorization.

2. On which devices can this software run?

This software has two parts:

• Player app: used to play content on TVs, digital signage screens, TV boxes, Windows PCs, Android devices, HarmonyOS devices, and other display devices
• Admin End: used on the web, a computer, or a phone to edit programs, manage devices, and publish content

For ordinary users, the simple way to understand it is:

• If the device is used to play content, check whether the Player app is supported
• If the device is used to manage content, check whether the Admin End is supported

The Player app supports a wide range of platforms. Common TVs, signage screens, TV boxes, Windows PCs, and Android devices can all be used.

3. How do I enable auto-start on boot?

The short answer is:

• The Player app itself supports auto-start
• But many TV and TV box systems block third-party apps from launching automatically
• Pressing the power button on the remote usually puts the device into standby, not a full reboot, so auto-start may not be triggered again

If you want auto-start to work as reliably as possible, there are usually three approaches:

1. Ask the TV or signage vendor to preset auto-start or the default launcher
2. Set the Player app as the default launcher
3. On some Android devices, use advanced methods such as ADB

For the detailed explanation, see How to achieve auto-start on boot?

4. Can one screen play more than two videos at the same time?

Usually not recommended, especially on TVs, signage screens, and TV boxes.

The reason is simple:

• These devices usually have much weaker CPUs and decoding capability than phones
• Many devices can only handle one high-load video decoding task stably at a time
• Playing multiple videos at the same time can easily cause stuttering, frame drops, or even playback failure

If you really need this, test it fully on the real device first. Do not assume every device can handle it.

For most commercial scenarios, the safer approach is:

• Avoid multiple videos playing at the same time whenever possible
• Use images or text instead of extra videos for some areas when possible

5. What should I do if a video cannot play or playback is laggy?

You can check in this order:

1. Try switching to another video decoder
2. Check whether the device specifications are too low, especially available RAM
3. Check whether the video resolution or bitrate is too high
4. Clear the cache and sync the program again
5. Avoid playing multiple videos in the same layout

If you remember only one thing, remember this:

On TVs, signage screens, and TV boxes, stable video playback depends heavily on device performance. In general, more than 2 GB of RAM is recommended, and overly heavy program layouts should be avoided.